MedPath China is an information coordination platform that connects international patients with healthcare providers in China. Our services include:

• Providing information about medical facilities and specialists in China
• Facilitating initial consultations and appointment scheduling
• Coordinating medical record transfers between patients and hospitals
• Offering visa support information for medical travel
• Providing interpretation and communication support

1. Service Fee Refunds

Our service fees (Basic: $9.9, Standard: $99, Premium: $999) cover information coordination services and are generally non-refundable after the service has been initiated.

2. Exception Cases

Refunds may be considered in the following circumstances:

• Duplicate Payment: If you accidentally made duplicate payments, we will refund the excess amount.
• Service Not Initiated: If we have not begun coordinating your case, a full refund may be issued.
• Technical Errors: If a payment error occurred on our end, we will process a full refund.

3. Refund Process

To request a refund:

1. Contact us at [email protected] within 14 days of payment
2. Provide your payment confirmation and consultation ID
3. Explain the reason for your refund request
4. Allow 5-10 business days for processing

4. Non-Refundable Scenarios

The following are not eligible for refunds:

• Change of mind after service has been initiated
• Medical treatment decisions made independently
• Hospital or doctor fees (these are separate transactions)
• Travel, accommodation, or visa-related expenses
• Services rendered beyond the consultation scope

To the fullest extent permitted by law:

1. Medical Services

MedPath China shall not be liable for:

• Medical outcomes, results, or complications arising from treatments
• Actions, negligence, or malpractice of partner hospitals or medical professionals
• Medical advice or recommendations provided by healthcare providers
• Patient health conditions, whether known or unknown
• Reactions to treatments or medications prescribed by hospitals

2. Information Accuracy

While we strive to provide accurate and up-to-date information:

• We do not guarantee the accuracy of hospital information
• Medical fees and availability are subject to change without notice
• Hospital accreditation and certifications should be verified independently
• Information on our website is for reference only

3. Maximum Liability

4. Third-Party Services

We are not responsible for:

• Services provided by Wise or other payment processors
• Hospital billing disputes or financial arrangements
• Travel arrangements, visas, or immigration matters
• Third-party websites linked from our platform
• Acts or omissions of partner hospitals

By using MedPath China services, you agree to:

• Provide accurate and complete personal and medical information
• Maintain confidentiality of your account credentials
• Understand that we provide coordination services, not medical advice
• Consult with healthcare professionals before making medical decisions
• Review and understand hospital policies and procedures
• Provide informed consent for medical treatments directly to hospitals
• Handle payment transactions with hospitals separately from our services
• Notify us of any changes to your contact information